We collect the information needed to move and track a shipment: sender and recipient names, addresses, phone numbers and email addresses, shipment contents and declared value, and the tracking events generated as the shipment moves. We also collect messages you send through our contact form.
Shipment data is used to transport goods, clear customs, notify recipients, resolve claims, and provide tracking. Contact details are used to respond to enquiries and to send shipment notifications. We do not sell personal data.
Shipment details are visible only to someone who holds the tracking number. Individual tracking result pages carry a noindex directive and are excluded from search engines, so shipment and customer details are never published or indexed.
We share the minimum necessary data with carriers, customs authorities and delivery partners so a shipment can be transported and cleared. Service providers who process data on our behalf are bound by confidentiality obligations.
Data is stored in managed infrastructure with encryption in transit over HTTPS, access controls, and row-level security so records are only accessible to authorised staff and to holders of the relevant tracking code.
We use strictly necessary cookies to keep the site working and, where enabled, privacy-respecting analytics to understand aggregate usage. Analytics are loaded only when configured and never block page rendering.
Shipment and customs records are retained for as long as required by transport, tax and customs regulations, then deleted or anonymised.
You may request access to, correction of, or deletion of the personal data we hold about you, subject to legal record-keeping obligations. Contact support@parcelways.com to make a request.
Privacy questions can be sent to support@parcelways.com or raised through the ParcelWays contact page.